IMPROVING COMMITMENT AND ENGAGEMENT IN KNOWLEDGE MANAGEMENT SYSTEMS THROUGH GAMIFICATION

Resumo

Organizations worldwide are very concerned about keeping and increasing knowledge. Besides lack of investment in knowledge management systems, a problem occurs when people are not very engaged or motivated to the available knowledge. The games are one of the best way to keep people engaged and motivated to complete tasks and activities. In this research, we use gamification techniques to create a learning plan that can be modified to increase knowledge in company departments and to make employ-ees committed to learning.

Keywords: Group Workshops. Knowledge Management. Storytelling.